Good to know

A

Arrival & Departure / Late Check Out

On the day of arrival, the rooms / apartments are ready from 15:00 clock.

So that the next guest finds a clean and fresh room punctually on your departure day, we kindly ask you to check out by 11.00 am. You are welcome to store your bags safely the whole day with us.

If you arrive after 20:00, we ask for brief information. We are happy to deposit a key in our safe on the doorstep.

If you wish to use the spa after check-out, you can use it for free. Changing rooms & Lockers can be found near the swimming pool. Upon availability you can book a late check-out for € 20, - per person. The room is then available until 15.00.

 

Terms and Conditions (GTC)

The terms and conditions can be found here.

Applications

  • We kindly ask you to order the desired applications by booking your room or by mail one week before your arrival.
  • If you only want to book after arrival, we may be able to offer free dates only very limited.
  • Applications take place between 8:00 and 20:00.
  • The termination of the applications is done by us. Of course, we are happy to accept your wishes and try to plan accordingly. However, there is no claim to fulfillment.
  • We ask for your understanding, if we can not comply with change requests after arrival.
  • The indicated treatment times are inclusive of preliminary talk and rest period in the treatment room. If you are late, the duration of use will be reduced accordingly.
  • Our swimming pool is open daily from 7:00 to 21:00. The saunas are heated after registration from 15:00 to 21:00 clock.
  • If you still want to use the SPA area after check out, please contact us.

B

Bathing accessories

Bathrobes we borrow from you for a fee of 4.00 euros, on request in XXL. Bath towels and sauna towels can be found in the swimming pool sauna area.

Pay

You can pay your hotel bill on departure by credit card, debit card or cash.

Flowers

The reception team is happy to take care of your special wishes or the perfect bouquet for every occasion.

E

E-Bike

Rent through the Bistro Uppu 29, - EUR per day, please book your bike at least one day before. We are happy to make you a contact.

F

Fitness

On the main street is the fitness center pulse. For a contribution of 5.00 Euro you can complete your day training there. A chip is available at the reception.

City tax

On behalf of and on behalf of tourism Winterberg we charge a tourist tax of € 2.50 per person per night.

Breakfast

Our varied breakfast is available from 07:30 to 10:00 in the Nuhnetal Stuben. (Prefer earlier? Please register at the reception.)

Celebrations

If you have a birthday or something to celebrate, we are happy to offer you the corresponding opportunities in our premises. We can offer you a menu. Or conjure a great buffet.

G

Vouchers

An ideal gift for all occasions: a voucher, for example. for a weekend in one of our feel-good rooms or apartments, for pampering in our wellness department or for an evening with culinary delights & good wine.

Garages

You are also welcome to book a garage for your car. We charge 6.00 euros per night.

H

Half Board

Half board includes an evening 3-course menu with main course selection. If you want to book the half board, please let us know at the reception. We charge you 19, - EUR for the half-board menu.

Liability

The use of all areas is at your own risk. Wet and dry floor coverings and stairs can be slippery. Please note that we are generally not liable for personal injury or property damage. This disclaimer applies specifically to all areas, including the sunbathing area, body treatments, massages, cosmetic treatments, sauna, steam bath, infusions and the use of showers, swimming and bubble baths.

Pets, dog, dogs

Pets are allowed in the house; We charge 6,00 Euro per day / dog.

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Internet access

The use of Internet access is free of charge - sign up via the Netwerk "Hotel Nuhnetal", if you are our guest and off you go.

K

Children, child & baby

Children are welcome here. Ask for our prices.

Cosmectic Products

We work with the products of Dermaviduals. A preservative-free cosmetic product

kitchen

On request, our kitchen team will be happy to prepare diet and light meals as well as vegetarian dishes. Even with allergies or intolerances, we are happy to put together an individual menu. Please let us know your wishes before arrival!

Kitchen times / order times

Breakfast buffet: 07:30 - 10:00 (Dear sooner? Please register at the reception.)
HP evening menu: 6:00 pm - 7:00 pm (Fridays and Saturdays until 8:00 pm)

L

Lie

We ask that you do not reserve beach chairs in the wellness area by putting on towels.

Lunch packet

For a trip or your trip home, we will gladly put together a tasty packed lunch (subject to a charge). Please order in time at our reception.

M

Minibar

There are no minibars in our house. A bottle of Hochsauerland water we provide you free of charge in your room, each additional we charge with 1.50 euros.

Mountainbike

Rental 19, - EUR per day, please book your bike at least one day before.

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Besides eating

Drinks, other consumption and beauty treatments can be conveniently booked by means of the room bill. Give our staff always your room number and name, please sign your bill.

O, Ö

Opening hours of the kitchen

Breakfast buffet: 07:30 - 10:00 (Dear sooner? Please register at the reception.)
HP evening menu: 6:00 pm - 7:00 pm (Fridays and Saturdays until 8:00 pm)

Opening hours of the premises

Breakfast room: 7:30 - 10:30
Half board restaurant: 18:00 - 20:00

Opening hours of the sun terrace

7:30 am - 9:00 pm (Please be aware of the volume of the call after 9:00 pm for sleeping guests over the terrace.)

Opening hours reception

07:00 - 20:00 Uhr

Opening hours Wellness

Swimming pool: 07:00 - 21:00
Saunas: 15:00 - 21:00
Applications: 8:00 - 20:00

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Parking

We wish you a pleasant journey to us to Winterberg! We are located in a rural area and so there are rarely parking space bottlenecks in town. On-site parking is available around the hotel free of charge and in sufficient numbers; Please note that we are not liable for any damage or theft. Good ride! Garages are available for a fee of 6.00 euros per night. (limited number)

R

Smoking

Smoking is not allowed in the entire hotel (state law NRW). Violation can trigger a fire alarm.
The manipulation of the fire alarm in the room immediately leads to alarm. There can be considerable costs if the smoking ban is not complied with.

Travel insurance

We strongly recommend the conclusion of a cancellation insurance.

Umbrella

We gladly lend you an umbrella for free. These are available at the reception.

Restaurants

Are located in the immediate vicinity of our hotel. We are happy to advise you and also order a table.

Reception

We are here for you from 07:00 to 20:00!

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SauerlandCard

We are happy to present you at the reception as a gift from the SauerlandCard. With it you drive free bus or train - criss-cross through the whole region in the Hochsauerland and in the circle Soest. And you benefit from the attractive discounts on many destinations.

Swimming pool

To get into the spa, you can easily use the hotel lift.
The swimming pool is 8 x 5 m and has a pleasant water temperature of 29 ° C. You will find sauna towels in the pool area.
Children in the sauna: The sauna area serves the relaxation of our guests. Please make sure that the little ones do not disturb the peace of other guests. Access to the sauna area is only permitted from the age of 14 years. Please note that no own food & drinks can be brought.

Sauna

Finnish old wood sauna for up to 10 people

Organic steam sauna by Klafs

Infrared cabin "Louis Trenker Edition" by Physiotherm

 

Sports

Tennis, golf, horseback riding, climbing, mountain biking, cross-country skiing, alpine skiing and much more sporting activities offers holidays in the Sauerland in every season. Front desk staff is available to provide further information.

Cancellation

Of course, something unpredictable can make driving away at any time impossible. Cancellations are always uncomfortable for both sides and unfortunately unavoidable. It is important for us to make it clear that we have a strong sense of responsibility towards all our employees and therefore consider it our duty to act with the utmost commercial diligence. This means, understandably, that we must deal with all cancellations without exception in accordance with the terms.

Important: Cancellations must be made in writing (by e-mail, fax or mail).

 

Cancellation deadlines and costs

until the 90th day before arrival: free of charge
89. - 8. day before arrival: 50% of the tour price
7th - 1st day before arrival: 80% of the tour price
No-show / early departure: 100% of the booked services

Cancellation protection / Cancellation insurance

To be on the safe side we strongly recommend the conclusion of a travel cancellation insurance. This protects you optimally and affordably.

T

Dates / termination of applications

The applications contained in the packages are terminated by us. Your appointments will be sent shortly after arrival.
Please let us know if we can already schedule applications for you on the day of arrival.
Do you feel like additional applications? Please book early and in writing by mail, until one week before arrival, so we can take your wishes into account.
We gladly accept appointment requests and try to plan accordingly; however, there is no claim to fulfillment. For organizational reasons, we can not guarantee the fulfillment of appointment requests that are made on-site. Missed treatments are considered as perceived and can not be made up. Cancellations or changes are only possible free of charge up to 24 hours before the start of the application.

Table reservation

If you want to book a table, you can call us 02981 92290 - thank you very much!

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Hiking

Our hiking trails lead you through the unique nature of the Hochsauerland. For your excursion, we have a selection of maps at the reception ready to advise you on your individual wishes.
Organized by the hotel hikes, excursions, etc., we announce on signs at the hotel reception early.

Spa treatments

The applications contained in the packages are terminated by us. Your appointments will be sent shortly after arrival. Please let us know when you are arriving and if we can schedule applications for you on the day of arrival.
Unfortunately applications from packages can not be exchanged.
Applications take place between 08:00 and 20:00.
We gladly accept appointment requests and try to plan accordingly; however, there is no claim to fulfillment. For organizational reasons, we can not guarantee the fulfillment of appointment requests that are made on-site.
Do you feel like additional applications? Please book early and in writing by mail until about one week before arrival, so we can take your wishes into account.
Missed treatments are considered as perceived and can not be made up. Cancellations or changes are only possible free of charge up to 24 hours before the start of the application.

Z

Payment options

You can pay your hotel bill on departure by credit card, debit card or cash.

Housekeeping

Your room will be cleaned daily between 09:00 - 13:00. Please note that there is no housekeeping if the sign "Do not disturb" is hanging on the door.